BASICS OF GOC
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INCLUSIVE COMMUNICATION PART 3: GOAL-ORIENTED COMMUNICATION
Hey friend! Have you been practicing your inclusive communication?
One of the simplest inclusive communication approaches is goal-oriented communication.
In Amy Gallo’s book, Getting Along: How to Work with Anyone (Even Difficult People), she mentions having a goal in mind when trying to address an issue with a colleague. The purpose of identifying your goal before communicating with your colleague is to reduce drama and focus on having a constructive conversation. However, goal-oriented communication can also be used in regular, ordinary conversations with colleagues. It does not have to be limited to a difficult conversation or dynamic.
HOW DO YOU DO IT?
It’s simple. You write down 1-2 specific goals you would like to accomplish as a result of having a conversation with your colleague. By writing down your goals beforehand, you are more likely to be better prepared for the conversation with your colleague. The ultimate win? Writing down your goals increases your chances of actually meeting your conversation goals.
Examples of Conversation Goals:
Better understanding of their work style
Moving a work project forward
Finding a compromise that you both can live with for a particular work situation
Having healthy (or at least functional) work relationship with your colleague
Feel less anxious or stressed when working with your colleague
HOW IS THIS INCLUSIVE?
Our brain wants to process information and help us make quick decisions which is often how our own personal biases occur. Trying to have productive, “in the moment” conversations can lead down a dark (read: unproductive) path if you have not practiced your approach to people with different identities and needs. Therefore, in your conversation preparation, you should think about what you would like to say to your colleague.
Also, reflect on whether or not what you want to say is steeped in bias or be perceived as microaggressive. By writing your goals down and preparing for the conversation, you are more likely to be intentional with your words and more focused on having a productive conversation.
TLDR: Goal-oriented communication is a simple approach where you write down your conversation goals before you initiate a conversation with someone.
Check out the full series:
Inclusive Communication Part 1: Basics of Nonviolent Communication
Inclusive Communication Part 2: Basics of Restorative Questioning
Inclusive Communication Part 3: Basics of Goal-Oriented Communication
Interested in an inclusive communication workshop? Send me a message and let’s connect.
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Until next time,
Your favorite Chief Diversity Officer,
Dr. B.
